Leveraging Industry Benchmarks to Build a Business Case for a Technology Investment.

Technology is a crucial component in many areas within the contact center. With Drew's experience he is a wonderful person to enlighten us more on this topic. As a problem solver with Technology Finance Partners he will shed some light on how industry benchmarks are used in selling and what that translates to on the buyer’s side

Drew Wright co-founded Technology Finance Partners in 2000 and has driven hundreds of millions of dollars of enterprise technology investment through strategic consultation on deal structuring and collaborative business case analysis support. This ongoing effort gives Drew a unique understanding of the real value of technology, from IT infrastructure to business application as well as a practical perspective regarding pricing and delivery models. Drew has spoken at a number of software conferences on the subjects of ROI, green IT, SaaS pricing strategies and customer analytics.

Prior to TFP, Drew was a vice president of ADAC Capital, ADAC Laboratories’ customer finance program. His professional career started in the medical device industry where he traveled to 48 of 50 states to see orthopedic surgeons implant the custom knee and other joint implants that he designed. Drew earned a BS in mechanical engineering with an English minor from Cal Poly in San Luis Obispo and an MBA from UCLA’s Anderson School.

Technology - Leveraging Industry Benchmarks to Build a Business Case.

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