Many of us describe our strong culture and its impact on our organization as a “secret sauce”.

In this show, we will be talking with Senior Director of Patient Service Center Operation at Sutter Physician Services, Steve Chambers, about some of the factors that can serve barriers to creating a strong and healthy culture, and keep you from finding that "secret sauce"

Steve Chambers joined Sutter Physician Services (SPS) in 2012. In his role as Sr. Director of Patient Service Center Operations, he has oversight of the Patient Service Center, a 700 employee centralized contact center in Salt Lake City, Utah.

He has over 17 years of experience in the customer service and contact center industry spanning several sectors including healthcare, telecommunications, and retail. Mr. Chambers received his BS degree from Utah State University and his MBA from Walden University.

Culture - How to Build It and Work with It!

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