Ep. #23 – Brad Cleveland – The Big Success Podcast with Brad Sugars

Brad Cleveland is known globally for his expertise in customer experience, customer service, and leadership. He has worked across 45 states and in over 60 countries, and his clients have included American Express, Apple, the University of California, the federal governments of the U.S., Canada, Australia, and others. In fact, Brad has consulted or facilitated training in over 70% of the companies that have the top net promoter score in their sectors.

Brad has appeared in media that have included the New York Times, Financial Times, Wall Street Journal, Inc. Magazine, Washington Post, NPR’s All Things Considered, and others.

His books include “Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results” (1st edition, 2021), “Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience” (4th edition, 2019), and others. Leading the Customer Experience was recently selected as a NYC Big Book Award distinguished favorite.

Brad is also the presenter of popular courses on customer experience and customer service, on LinkedIn Learning. His online courses have reached over 1 million views, and his books, articles, and courses have been translated into a dozen languages.

Brad was founding partner in and former CEO of the International Customer Management Institute, ICMI, where he remains an advisor. Today, he is a sought-after consultant, keynote speaker, and workshop leader.

Please click here to learn more about Brad Cleveland.


About Brad Sugars

Internationally known as one of the most influential entrepreneurs, Brad Sugars is a bestselling author, keynote speaker, and the #1 business coach in the world. Over the course of his 30-year career as an entrepreneur, Brad has become the CEO of 9+ companies and is the owner of the multimillion-dollar franchise ActionCOACH®. As a husband and father of five