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Physical Therapy NOW opened its doors to care for our community on November 12, 2003 under the direction of Andy Zapata. The center was founded on the following core principles: to provide optimal patient care by ensuring all patients receive reliable, personal, excellent healthcare that is cost-effective, to create and maintain a great working environment, and to continuously evaluate and improve every aspect of our practice to ensure that we excel in both patient care and employee satisfaction. We are meeting with Andy Zapata, CEO of Physical Therapy Now. In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.