Devoted listener Carl Dodge uses speakpipe to deliver a solid question about customer service. I go on stories about the ignorance and idiocracy and then tell show you what good service looks like. Every day we encounter customer service both in a professional setting from high-end business to fast food, and in personal interactions with each other. What everyone seems to either ignore or blatantly forget is the key to customer service is....well you will just have to listen to find out!

This show is all about my stories but it is really about the shared human experience and the only way to share is to have you participate. So I need more questions from you! Email me RGOP@charlesmcfall.com and hit me with your best shot - maybe you will get brand new stories out of me and bring some new adventures to the world.

I tell stories so to be blatantly honest if you want to know the answer to the question then hit play. Here you will get metal attitude, high energy humor, and unbridled honesty. My life is about making awesome stories and sometimes they are shared through NSFW language.

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RGOP: Why does customer service suck so hard now?

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