Social Geek Radio hosts Deb Evans and Jack Monson are joined by guest Tim Tang, Director Enterprise Retail Solutions for Hughes Network Systems. Tim attended his first IFA (International Franchise Association) convention, #IFA2016. He will share what surprised him most about attending a conference on such a large scale and what he learned over a course of just a few days.

Tim will also share tips specific to franchisors how technology can be used to insert a distance between the corporate and the franchisees and still protect their brands and standards creating a positive customer experience (referencing the National Labor Relations Board ruling and franchise implications).

Follow Deb, Jack and Tim on Twitter and join the conversation on Facebook.

Technology for The Next Generation Customer

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