Did you know that there is a proven method for defusing antagonistic interactions - or to put it simply, how to calm upset people?
Today's special guest, clinical social worker and veteran mediator Bill Eddy, is here to explain to us what he shares in his upcoming book, Calming Upset People with E.A.R.: How Statements Showing Empathy, Attention, and Respect Can Quickly Diffuse a Conflict; how to address a variety of potentially contentious situations, including family conflicts, workplace disputes, neighbor and stranger confrontations, emotional political discussions, and circumstances involving angrey customers, clients and patients.
Bill Eddy is a High Conflict Institute's co-founder and Chief Innovation Officer. He pioneered the High Conflict Personality Theory (HCP) and has become an expert on managing disputes involving people with high conflict personalities. He was the Senior Family Mediator at the National Conflict Resolution Center for 15 Years, a Certified Family Law Specialist lawyer representing clients in family cour for 15 year, and a Licensed Clinical Social Worker therapist with twelve years experience.
Bill has been a keynote speaker and trainer in over 30 U.S. states and 10 countries. In addition to authoring over twenty books, he writes a popular blog on Psychology Today.com with over five million views.