Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

Quality Assurance Part 2: Forms and Beyond - Coaching to Excellence.

  • Broadcast in Business
BenchmarkPortal

BenchmarkPortal

×  

Follow This Show

If you liked this show, you should follow BenchmarkPortal.
h:70031
s:1603473
archived
Play
  • Host
Bruce Belfiore talks again with Lisa Courteau about tested techniques that you can use in your Quality Assurance program to make your supervisors "agent advocates" and motivate your agents to embrace behavioral changes. Join us for a lively and illuminating discussion of practical best practices in this important area of call center management.

Facebook comments

Available when logged-in to Facebook and if Targeting Cookies are enabled