Operations: Simple Adjustments for Better Service Levels!

Kimberly Parish Barrett,  Director, Florida Abuse Hotline,  Department of Children and Families,  joins us for a disscussion on how Government Call Centers are using industry leading technology to empower the front line, manage in real time, and streamline processes to improve service levels and customer service. 

Kimberly Parish Barrett, Graduated Florida State University with a Bachelor's in Business and a Master's in Public Administration.  Director of the Florida Abuse Hotline for 2+ years, previous experience as the Verint/Workforce Management Administrator, Data Analyst, and Call Floor
 Supervisor (5 years), Certified Public Manager.