Agent Motivation and Coaching - The Positive Coaching Approach

Judy McKee joins us on CallTalk to help us understand the Positive Coach Approach.  Designed to help call center personnel gain confidence and experience in the use of learned skills and attitudes, the Posaitive Coach Approach can help reduce the work load on managers and quality assurance departments.

Judy McKee is a nationally known motivational speaker, seminar leader, sales trainer and author. Her personal philosophy of motivation through education and commitment shines clearly throughout her presentations. Judy began her career as a telephone sales representative and knows the business thoroughly. Through trial and error, she has learned what works and what doesn't work. With her roots in real estate sales, management and training, Judy branched out into motivational speaking and training for salespeople in many different business fields, and has been continually involved in this effort for the past 19 years.

Judy communicates a totally positive approach to selling and solving sales problems. She strongly believes that effective communication is the most important ingredient to the sales success for any individual. Judy trains people to develop and perfect communication skills and delivers this information in an entertaining, optimistic way which has won her a place in the National Speakers Association and the Who's Who of National Speaking.

Her expertise in the art of telephone sales has put her in demand by corporations and small businesses nationwide. Her client list includes such notables as IBM, American Express, E-Harmony, Stamps.com, Airgas Safety, Blue Cross/Blue Shield, Century 21, Pacific Telesis, Discover Card, US Bank, Sprint, SouthWestern Bell, Walt Disney World, Aetna Insurance, MetLife, AARP, The Hartford and MyLife, Guthy-Renker, Staples, Many Outsourcing Agencies, and numerous small and medium-size businesses.