Agent Turnover and Retention: Stay Interviews to Drive Employee Engagement

Agent turnover is one of the costliest issues for Contact Centers and when the agent is heading out the door, it's usually too late to save the agent or the day.

Our guest, Chris Mulligan, from Talent Keepers, will be talking about Stay Interview and in particular, a 4 step methodology that based on years of research, improve results in employee engagement.

Chris has over 25 years of experience in the human resources industry, the majority of which has been in the employee engagement, selection, assessment and retention arena. Chris co-founded TalentKeepers in 2000, an organization dedicated to the issue of employee engagement and retention. TalentKeepers products have twice been recognized as “Top Training Products of the Year” by Human Resource Executive Magazine for their innovative and effective approach to employee on-boarding, engagement and retention. Chris has worked with organizations around the world on employee engagement and retention issues including: Accenture, AT&T, BMW, Coke, EDS, GE & UPS. Prior to co-founding TalentKeepers, Chris was the Vice President of Business Development for AlignMark, a division of Thomson Rueters, a multi-billion dollar and leading global e-information and solutions company serving the business and professional marketplace. Chris is a member of the American Psychological Society and an Associate Member of the Society for Industrial and Organizational Psychology. He holds a Bachelor of Science degree in Psychology from the Florida State University, and a Master of Science degree in Industrial/Organizational Psychology from the University of Central Florida