Accountability in Your Contact Center: Tips on Making it Real

We talk with Debbie Frazier on what accountability in a call center means and how to ensure it is alive and well!

Debbie Frazier is a Senior Consultant with Benchmark Portal.  She has over 3 decades of experience in customer service managing captive agents and most recently a vendor relations manager for outsourced contact center operations both in the US and outside of the US.  Her previous responsibilities included recruiting, hiring, quality assurance, workforce management, customer relations and process improvements.