Culture and Agent Compliance: Rules vs. Trust

Your own kids, the team you coach, the scouts you lead, and the people you manage at work.  How much do you reel them in by rules, and how much do you let them run on trust?  It’s often a struggle to figure out how to get the balance right, and many managers have been hurt by situations in which they have trusted people too much, or have been humbled by situations in which they have erroneously relied too heavily on rules.

Our guest, Marge Robba, has more than 30 plus years of experience in management, training, coaching and consulting. She is focused on; Leadership development, corporate coaching, behavioral change management and cultural transformation. Helping organizations transition from the traditional transaction focus to a value add, learning environment.

She has excellent interpersonal skills with an ability to foster and maintain positive professional relationships. Delivering success through building high performance teams and cross team collaboration. She accomplishes this by understanding the communication needs of each level of the organization, from the C-suite to frontline employees.

International experiences include assignments in South America, Europe and Asia. She has worked in diverse industries such as; travel, banking, manufacturing, technology and health care.