Contact Center WorkLife Balance

Let's face it, finding the right work-life balance in a contact center isn't easy. It takes guts to make changes in your center that allow agents to balance their personal life with the company's needs. Unfortunately for contact centers, ignoring an agent's need for work-life balance has high costs. One study from Indeed found that "More than one in four employees (27%) in organizations that are not perceived to support work-life balance plan to leave their companies within the next two years." High turnover is extremely expensive, and employees who feel like they don't have time for family and personal time are more likely to abuse sick leave, experience burn-out, and avoid tasks. If you want to hear ideas about what you can do to improve work-life balance at your center, attend this CallTalk episode.

Guest Bio: Sean Vierling

During his career, Sean has worked with many Fortune 500 companies that want to optimize call center operations. He has been involved with benchmarking call centers, with contact center training and with workforce management solutions that enable call centers to be more efficient and cost-effective. 

Previous to his position with LoxySoft, Sean worked with Teleopti.  He served as President of BenchmarkPortal, where he helped launch numerous initiatives including CallTalk in 2009.

Sean graduated from Northern Arizona University with a degree in international marketing. He then obtained a degree in international business from the Haarlem School Business in The Netherlands. 

Sean was a member of the U.S. National Whitewater Rafting Team, and took part in the world championships in Prague, Czechoslovakia.