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The power of an effective feedback loop

  • Broadcast in Business



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Information feedback is the lifeblood of continuous improvement for contact centers. However, most centers don't employ a structured approach to originating, processing and acting on feedback.  In this session, guest Pam Wilson explains the 4 stages required for a feedback loop to have full efficacy. We will discuss the four stages and Pam will share how she has seen them best implemented in call center settings.

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