Living Wage vs. Market Wage: Pros, Cons, Whys & Hows for Contact Center Manager

Join Bruce Belfiore as he talks with Mike Dershowitz about the market and corporate forces that push us to offer compensation based on market conditions, and about the human and political elements that push toward offering “living wage” compensation.  Mike will build on concepts he first shared with us during his previous appearance on CallTalk (“Fair Trade Outsourcing: Ethical and Profitable”) and will unpack the many issues surrounding the living wage issue.  He will draw on his experiences managing centers in urban America and offshore sites.  He will share his opinion that the $15 national minimum wage is not the right way to go to achieve living wage objectives.  You will find this a lively but very practical, manager-focused discussion on economic justice, employee engagement and performance results in the contact center environment.