How A.I. is Transforming Contact Centers & Saving You Money

Are you struggling with scaling cll capacity in this time of pandemic? Could you leverage artificial intelligence to make your calls smarter? This episode of CallTalk will provide tips and insights on how to properly assess AI for your center's needs, keep the call flows going, and make you a hero to your CFO by reducing costs. This will include definitions of AI and examples of implementations.

Guest: Tim McLain

A passionate technologist at heart with more than 25 years of marketing experience, Tim loves using technology to help businesses solve problems and grow their bottom line. Tim is happiest brainstorming new approaches to marketing and communications to help thinQ’s partners better understand, trust, and embrace our cloud communications solutions. As a lifelong learner, Tim has helped bring four Internet startups to life since 1993, spent several years as a newspaper reporter and TV news producer, and boasts long marketing management stints at ProQuest and Netsertive (a top Google Premier Partner).