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An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.
Customer loyalty skyrockets when people trust your brand, product, or service. That trust is earned not by the occasionally wow moment, but by being remarkably consistent.
…And that’s why we wanted to talk more about how to guarantee an amazing customer experience, and we have brought in an expert on the topic for you, Jeff Toister, author of The Guaranteed Customer Experience.
Guest Jeff Toister:
Jeff Toister is an author, consultant, and trainer who helps companies develop customer-focused cultures.
He's written four books including The Guaranteed Customer Experience. Thousands of customer service professionals around the world subscribe to Jeff's Customer Service Tip of the Week email. More than 500,000 people on six continents have taken one of his video-based training courses on LinkedIn Learning.
Jeff has been recognized as a top influencer by many organizations: