How to Turn Rookie Contact Center Hires into All-Stars

Many contact center leaders struggle to get new hires up to speed, and AI will continue forcing human agents to tackle increasingly difficult sales and support scenarios. Adam Levin joins us today to discuss how to empower workers around the globe with new coaching and training tools, rather than replace them.

 

Adam is an expert in contact center coaching. He is the Founder and CEO of Reddy, coaching software that trains new sales and support hires in half the time of traditional methods.  Previously he was the Co-Founder and COO of MYX, a higher-ed alternative that created in-person campuses for online learners. He has focused on developing coaching software that combines realistic training simulations, interactive live call assistants, and automated quality assurance to optimize talent across 100% of conversations.