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We have a great show. We are meeting with the Telephone Doctor, Nancy Friedman. Nancy is an expert on customer service, communication skills and sales. Nancy Friedman is a sought-after keynote customer service speaker at annual conferences, franchise and corporate meetings – both large and small. Her programs are inspiring, motivational and entertaining creating a memorable session all attendees can use immediately and forever. Fun, distinctive, fast paced, and energy filled, this customer service speaker’s fast wit and laugh-out-loud audience participation has everyone wanting more. Labeled a “don’t miss” session, Nancy always delivers the ‘goods. Today, Nancy and I are going to have a conversation on the 4cs of communication – Covid, Civility, Culture, and Customers.
In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.