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A Conversation with Caitlin Donovan, Global Head, Uber Health

  • Broadcast in Health
PopHealth Week

PopHealth Week


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This episode of PopHealth Week features Caitlin Donovan, Global Head of Uber Health. The Uber Health platform 'helps improve patient care by enabling healthcare organizations to arrange rides and services on behalf of others by using a centralized, easy-to-use dashboard or an API'.

We discuss their role in the healthcare industry, the January 1st, 2024 nationwide launch of their new program and need for select channel partner participation.

Being a relatively new player into the emerging transporation needs space, their platform enables innovative solutions to address patients’ needs with the technical processes they already know and manage well. Consistent their 'legacy' service, Uber Health counts on independent contractors to transport patients or deliver medications to them, an option that can benefit people like seniors, patients with complex chronic conditions, and employees who work for self-insured employers.

Caitlin also discusses Uber Health’s approach to overcoming care barriers and addressing patients’ social determinants of health by designing benefits for them and aligning incentives across healthcare. She also speaks about the three different ways they help employers facilitate access to care for their employees, and why it’s important to scale solutions while still meeting individual needs.

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