Show #111: Engagement at the Multi Award Winning Dorchester Collection

Special Guest: Eugenio Pirri – Vice President, People and Organisational Development, Dorchester Collection

Just three years ago, luxury global hotel management company, Dorchester Collection, ran HR on a regional level. Each of the 10 hotels held their own individual HR functions which independently focused on people, guests and owners. Whilst working, this was inconsistent and measured in an arbitrary way.

Enter Eugenio Pirri, with over 25 years’ experience in the hospitality industry and appointed as one of just 4 people on the executive committee in 2011, Eugenio centralised people and organisational development and introduced an evidence-based approach where guest and employee engagement are fully interlinked.

This move has resulted in additional revenue from fully engaged guests, attrition savings in their millions and employee engagement in excess of 90%

Eugenio is joining us today to share his impressive, and multi-award winning turnaround, and explain why a scientific approach to guest and employee is a must for modern businesses.

Host: Cathy Brown