Does Your Franchise Location Make the Grade in Customer Service?

Does Your Franchise Location Make the Grade in Customer Service?

Nancy Friedman Breaks it Down for Us!

Broadcast Date: February 3, 2022

Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST

Nancy Friedman is known as "The Telephone Doctor" for a reason - she knows customer service. She works with many franchise brands on improving communication and customer service to elevate the customer experience to the next level. Nancy will address:

What are the 3 most powerful words for a new franchisee?

Nancy Friedman, The Telephone Doctor, and a former franchisor will share the 3 most powerful words to use in onboarding with your new franchisees. She’s betting it’s not stressed enough. Nancy learned a lot by failing and now helps companies communicate better with their customers and coworkers. She will be sharing ideas, tips, skills, and techniques that will help you and your franchisees for years to come.

Down to earth, you’ll hear the real deal. Nancy is a 2-time IFA conference speaker who has also hosted 2 of the popular Roundtables at IFA conferences. Bringing her humor into play, Nancy brings fun into the serious topic of customer service and communication skills. Born and raised in Chicago, IL, the Telephone Doctor and her family now live in St. Louis, MO. Her son David, and daughter Linda, now head up www.serviceksills.com, their unique, boutique, online eLearning platform. Nancy is still delivering her popular Zoom programs to many companies and franchises. Her recent Zoom keynote program for the Glass Guru annual conference received RAVE reviews from top management as well as the franchisees. COVID may have stopped her travels; however, not her common sense customer service and communication skills for you and your franchise.