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BenchmarkPortal

CallTalk™ Radio

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CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

On-Demand Episodes

BenchmarkPortal

With Special Guest, Steve Riddell, from Blinds.com Stop being a ?Lemming? and learn how to achieve extraordinary results in record time. Contact Centers pretty much operate the same way and most call center managers are guilty of taking... more
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BenchmarkPortal

Call Centers continue to be the prime point of contact for customers. However, over the past several years IVR's, Websites, Social Media, etc have changed the way customers interact with your business. BenchmarkPortal is introducing a... more
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BenchmarkPortal

With Special Guest: Ed Poorbaugh, Manager Support Center Operations and Supplier Support Sysco Business Services Scheduling in a Call Center is very complex. Ed will share best practices on how to staff for OT and those... more
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BenchmarkPortal

Organizations that make large investments in people typically have lower employee turnover, which is linked to higher customer satisfaction and profitability. Companies are investing thousands of dollars per employee in training. Are... more
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Contact center managers from around the world, shared their best practices with us, in a brainstorming session at Call Center Campus, and now we want to share them with you! Bruce Belfiore and Dee Buell will discuss some of their favorites... more
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BenchmarkPortal

Join host Bruce Belfiore and Kevin Childs, Senior Partner with OneSource Consulting and acting Contact Center Practice Leader with ManpowerGroup, as they discuss transitioning customer service teams for success with... more
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Customer Service Representatives are always thirsting for more and more knowledge, whether it's regarding the markets they serve or the health benefits available to our service members. Health Net focuses on empathy with their... more
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?Eliminating Your Customer Service Blind Spot with Co-Browse Technology? Customer service strategies have evolved over time to cover every communications channel - phone, chat, email, social media and more. But, with... more
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Is employee engagement as strong as it could be in your organization? Is everyone highly motivated to do a great job every day? In this episode of Call Talk, Teresa Amabile describes a decade of research into the hearts and... more
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BenchmarkPortal

Leading with Labor CBRE executives reveal their unique insight and approach when addressing one of the biggest enterprise challenges moving forward - how to successfully implement solutions at the intersection of human capital and... more
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