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CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

On-Demand Episodes

Organizations that make large investments in people typically have lower employee turnover, which is linked to higher customer satisfaction and profitability. Companies are investing thousands of dollars per employee in training. Are... more

Contact center managers from around the world, shared their best practices with us, in a brainstorming session at Call Center Campus, and now we want to share them with you! Bruce Belfiore and Dee Buell will discuss some of their favorites... more

Join host Bruce Belfiore and Kevin Childs, Senior Partner with OneSource Consulting and acting Contact Center Practice Leader with ManpowerGroup, as they discuss transitioning customer service teams for success with... more

Customer Service Representatives are always thirsting for more and more knowledge, whether it's regarding the markets they serve or the health benefits available to our service members. Health Net focuses on empathy with their... more

?Eliminating Your Customer Service Blind Spot with Co-Browse Technology? Customer service strategies have evolved over time to cover every communications channel - phone, chat, email, social media and more. But, with... more

Is employee engagement as strong as it could be in your organization? Is everyone highly motivated to do a great job every day? In this episode of Call Talk, Teresa Amabile describes a decade of research into the hearts and... more

Leading with Labor CBRE executives reveal their unique insight and approach when addressing one of the biggest enterprise challenges moving forward - how to successfully implement solutions at the intersection of human capital and... more

Applications like Twitter, Facebook, MySpace, and online customer communities have put the power into the hands of the consumer and customer, leaving companies at a loss for how to retain brand equity, how to interaction in these... more

Does More Technology Really Make Your Center Perform Better? Learn The Just released results of groundbreaking research. Up to 30% Reduction in Cost per Call - through Technology alone! A new Research Report on Technology in the... more

Is your employee taking advantage of your medical leave policy or the Family Medical Leave Act? No one likes to be sick, and managers hate it even more when an employee uses that card for the wrong reason. However, there are... more

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