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CallTalk™ Radio

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CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

On-Demand Episodes

Chat, Email, SEO and IVR's...In the age of increasingly less humanized contact, we face a risk of forgetting how important the people behind the magic curtain really are, customers and employees included. After 25 years as the Customer... more
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"Hear author and industry expert Alex Demczak share his ideas and answer your questions on best practices in outbound calling. He will draw from three decades of experience and his book Optimizing Outbound Calls, written with Dr.... more
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Call Center Information: "Learn from a true expert in call center incentive plans. Dr. Brooks Mitchell will step you through the ways to optimize the bang you get for your incentive bucks - - how to avoid common mistakes, or how to design... more
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This is episode twenty-nine (29) of season one (1) for CallTalk.tv
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This is episode twenty-eight (28) of season one (1) for CallTalk.tv
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This is episode twenty-seven (27) of seasoon one (1) for CallTalk.tv
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This is episode twenty-six (26) of seasoon one (1) for CallTalk.tv
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This is episode twenty-five (25) of seasoon one (1) for CallTalk.tv
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This is episode twenty-four (24) of season one (1) for CallTalk.tv
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This is episode twenty-three (23) of season one (1) for CallTalk.tv
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