Engage For Success - Employee Engagement

Guest: Graham Allcott: Author, Speaker and Entrepreneur Graham is the author of multiple books, including the global bestseller How to Be a Productivity Ninja. His latest book, KIND: The Quiet Power of Kindness at Work, focuses on why organisations with kinder, more human-centred cultures are ultimately more successful. He is the founder of Think Productive, which since 2009 has been a professional development go-to for a variety of companies, including Amazon, British Airways, Disney, eBay, the British Red Cross and many more – and with offices in the UK, USA, Canada, Australia, New Zealand, the UAE and the Netherlands. It happens gently and quietly but leads to spectacular results. And it's often thought that we have to choose between a kind working environment and a high-performing one. In the range of leadership skills, kindness is inherently quieter, more personal, harder to see – and yes, less interesting or cinematic than controversial tweets and ‘bullying boss' behaviour. But the most successful leaders and organizations recognise that kindness builds empathy, trust and psychological safety, the cornerstones of so many desirable traits and outcomes in many businesses: more creativity; a better quality of decision-making; safer critical thinking; higher levels of staff loyalty, flexibility and retention; a heightened sense of engagement; and higher productivity and profitability. Join us as we discuss how kindness builds empathy, trust and psychological safety. Listen Live (Archive Available) Host: Jo Moffatt

Guest: Michelle Pascoe: Founder and CEO of Optimum Operating Procedures and Services Michelle Pascoe grew up on a Turkey farm in Australia and was educated at a bush school with one room, one teacher, and 10 students. However, nothing has kept Michelle from achieving the best and building one of Australia's most respected training and research businesses, Optimum Operating Procedures and Services (OOPS). Michelle is excited to share with you; Her personal lessons in leadership after 30 years in business. The expectations and attitudes of each key demographic in the workplace – their values, communication style, work preferences, and motivations. How to equip teams with the skills and insights needed to unite a multigenerational team and create an inclusive workplace culture that celebrates generational diversity. How to unlock the strengths and potential of a multi-generational team and how to leverage the unique attributes of each generation for enhanced productivity in the workplace. Just as a turkey uses a distinctive ?beep? to communicate effectively within a flock, communication within your multigenerational team needs to be clear, straightforward and meaningful to create memorable customer experiences?. Over the past 3 decades, Michelle has had the privilege of training teams from 18 – 82 years old and now that there are 4 generations in the workplace and 6 generations of customers the dynamic in how she creates memorable experiences and develop the leaders in her team to connect and communicate with their frontline team is critical for business success and growth. Join us as we discuss communication within your multi-generational team Listen Live (Archive Available) Host: Andy Goram