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Charles Read joins me to provide actionable tips on how to avoid employment penalties from the IRS. Charles J Read is a Certified Public Accountant (CPA), U.S Tax Court Practitioner (USTCP), member of the Internal Revenue Service Advisory Council (IRSAC), and the Founder of GetPayroll. Mr. Read’s companies have provided full-service payroll services, payroll tax services, and other payroll-related services since 1991. Charles has over 50 years of financial leadership experience in a broad range of industries and author of 4 books, the newest one being The Payroll Book: A Guide for Small Businesses and Startups.
Today's show is sponsored by Audible.com. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth. If you are a small business owner or salesperson who struggles with getting the sales results you are looking for, get your copy of Succeed Without Selling today.
In our Hot Topic segment this week we've got Michael Fratantoni on the program to give us his update and outlook for the mortgage industry this year! You won't want to miss this program!
Michael Fratantoni is MBA’s Chief Economist and Senior Vice President of Research and Industry Technology. In this role, he is responsible for overseeing MBA’s industry surveys, benchmarking studies, economic and mortgage originations forecasts, industry technology efforts, and policy development research for both single-family and commercial/multifamily markets. Additionally, Fratantoni is president and member of the Board of Directors of MISMO and serves on the CSP’s Industry Advisory Group and the membership committee of MERS.
Greg Nathan is Founder of the respected Franchise Relationships Institute (FRI) and recognized as the global thought leader on the psychology of franchising. He is has been a registered psychologist for 35 years and is regularly invited to deliver keynote addresses at franchise sector conferences around the world. Greg's books, such as Profitable Partnerships and the Franchisor's Guide to Improving Field Visits, are regarded as essential reading for anyone who works in the franchising sector. His numerous franchising models such as the Franchise E-Factor and The Franchising Wheels of Excellence are all based on empirical research, and have helped shape the way franchising is conducted around the world.
Join us as we share some Christmas and New Year messages and highlights from previous festive season shows.
We asked the following questions:
1. If you were to broadcast a Christmas message about employee engagement who would it be to and what would you say to them?
2. What is your New Year’s resolution for employee engagement?
Join us to hear the answers!
Hosts: Jo Moffatt and Jo Dodds
Thinking about starting an affiliate program, either for your business or your client’s? In our first episode of our relaunch, Christopher Tompkins talks to Lee-Ann Johnstone of AffiliateINSIDER, a seasoned digital marketer with nearly two decades of experience in the payments, retail, and esports industry. Lee-Ann was recently voted one of the Top 10 Most Influential Women in iGaming by IGBAffiliate, a leading UK media and events business, and is a member of the prestigious Forbes Agency Council, as well as a regular contributor on TheDrum, a leading digital marketing magazine in Europe. Together, Lee-Ann and Christopher discuss how to recruit new affiliates, managing tricky commercial negotiations, and—most importantly—how to know if your business is ready to invest and launch in an affiliate program. --- Connect with The Social Marketing Academy: www.Twitter.com/GoSocialAcademy https://apple.co/2KnGM8Z --- Connect with Christopher Tompkins: www.twitter.com/chrisgoagency www.linkedin.com/in/chrisgomedia/ --- Connect with Lee-Ann Johnstone and AffiliateINSIDER: https://affiliateinsider.com/ www.facebook.com/AffInsider www.linkedin.com/in/leeannjohnstone/ www.instagram.com/affiliate_insider/ --- The Social Marketing is powered by The Go! Agency, a full-service marketing and sales agency based in Palm Harbor, Florida. To learn more about us check out the links below: www.GoSalesAndMarketing.com www.Facebook.com/TheGoAgency www.Twitter.com/TheGoAgency www.LinkedIn.com/company/the-go-agency www.Instagram.com/TheGoAgency
Podcast host Jack Monson joins Mike McDowell, Certified Facebook Ad Buyer & Business Manager, to discuss Facebook tips for Franchises each week, courtesy of Social Joey.
Big Changes this Week! Facebook is rolling out massive changes to Business Pages. If you are marketing a Franchise, brand, or small business, you need hear the tips Mike is sharing. Including:
> “Likes” going away
> The increased value of helpful, relevant content
> Cross-posting changes for Facebook + Instagram
> Business Page Newsfeeds with a strategy for franchise brands reaching potential conversions
> New Page Roles for your team and agencies
> Changes for Marketplace, Reviews, and Check-ins
> And much more!
Need help with Facebook for your Franchise system? Check out SocialJoey.com!
Social Joey and Social Geek Radio are proud supporters of The International Franchise Association's VetFran program. Learn more at VetFran.org
We all know how hard the restaurant business was hit in 2020 with the shutdown so what happened to the Restaurant employees? Tonight we are interviewing Alyssa Guidice who just happens to be the founder and admin for a Facebook Group called Dine-LI. This group has over 20,000 members which connects Long Island restaurants to consumers. But, wait, Alyssa also owns a Cookie and Cupcake Company and is a wine sales rep. So how did the shutdown affect Alyssa and what did she do about it? How does she juggle 3 jobs or 3 businesses?
Striving to do her best and giving 100% is just a small part of the formula.
Join us at 7pm tonight to hear how Alyssa stays on top.
Call in with questions
We are meeting with CEO of ION Franchising, Lance Graulich. Lance is the founder & CEO of ION Franchising, an industry leading franchise consulting and development group, that represents over 500 franchise brands & business opportunities within 90 categories. Lance helps prospective entrepreneurs find their perfect franchise for FREE. He also assists independent business owners in creating a franchise system.
Every business has a story
Lance started out in the family business on Wall Street after receiving an economics degree. He then joined a TGI Fridays franchise in Phoenix, AZ as a key executive and was vital to the rapid growth of this $225,000,000 organization. Mr Graulich was a multi-unit, multi-state franchisee of Wingstop and Krispy Kreme Doughnuts. He has created countless start up brands and has become the industry leading donut expert. He is the founder of a donut chain called Pinkbox in Las Vegas. His latest start up bakery project is with a Food Network star. As a business start-up expert with more than 25 years of experience, he has served as President of various franchise advisory councils and boards advising emerging franchise brands. He has helped a multitude of companies grow efficiently & effectively.
In part two, we play a clip from our popular Great Quotes in Franchising podcast.
Knowledge management is foundational the effectiveness of the modern contact center. Metrics from cost per contact and handle time require agents to rapidly find the information they need, and customer satisfaction demands that agents have complete and accurate answers in every situation. Even agent satisfaction is impacted by how a center manages knowledge because their job becomes easier when information is readily accessible and intuitively organized.
Guest: Burgoyne Hughes
Burg has over 30 years of contact center leadership experience. He designed and implemented the quality assurance program for Staples North American contact centers, then went on to lead the first multi-channel contact center for Staples. He served as Vice-President of Consumer Service at Teleflora where he drove a 20% increase in average order value while establishing industry leading customer service in a highly seasonal environment. Burg then Vice-President of Operations for BuySeasons where his teams regularly earned BIzRate’s Circle of Excellence Award for demonstrating exceptional end to end customer experience. Burg is currently in his fifth year as Senior Manager of Call Center Operations for GE Healthcare, where his team recently achieved Center of Excellence recognition from BenchmarkPortal. Burg has presented at a number of industry conferences, including ICMI’s Contact Center Conference and Expo, The National Conference on Operations and Fulfillment, CRM Evolution and KM World.
?Topic: Franchisees Collect Cash with Kinum Conveniently.
Broadcast Date: December 24th , 2020
Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST
Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at find a franchise financing solution, purchasing, developing, marketing, expanding and selling your franchise. Fred McMurray, CEO of Westvyne will take everyone Down the Rabbit hole question. We will discuss How Franchisees Collect Cash with Kinum Conveniently.
Vito Mazza – President Mazza Consultants – Cash Flow Consultant – Kinum Inc.
Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755.
Interested in buying a franchise? Complete the form and receive free copy of
The Franchise MBA https://www.pillarsoffranchising.com/buying-franchise-mba/ .
Sponsored in part by Westvyne LLC and MOLLY MAID of Aurora-Naperville Area